Keeping number

[Dawn1991]

My current o2 contract term has came to an end and I'm now on a rolling monthly. If I were to take out a new contract through a 3rd party supplier can I change the new device to my current number once I have recived my new device? Samsung do not offer upgrades from what I can see.

[Anonymous]

Yes it's always possible to port your number to another SIM, and very easy if with the same mobile company. 

[gmarkj · Accepted solution]

Yes you can, but there would be a little overlap with the two contracts.
Once you have the new phone, call customer services and ask them to move the number across to the new phone.

[MI5]

@Dawn1991 

You need to ask O2 to migrate your number (different to porting and not offered by all networks) 

Guide: Migration & porting into O2  

You'll need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.