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Level 1: Joiner
Posts: 1
Registered: ‎29-02-2020
Accepted Solution

Keeping number when switching to a new plan

Hi!
I am currently on a sim-only contract deal and looking to take out a new plan deal (as the deal I want is not available as an upgrade). Is there any way to keep my old number when switching or will I have to keep the new number?
(FYI both are with O2 so it’s not between networks)
Level 69: Guiding Light
Posts: 16,565
Registered: ‎31-03-2010

Re: Keeping number when switching to a new plan

@Walt  Yes you can keep your old number. When you get your new contract, just call customer service and ask them to migrate your old number to your new account.

https://community.o2.co.uk/t5/Welcome-News/How-to-find-help-amp-contact-O2-A-Guide/m-p/1201416

I DO NOT WORK FOR O2



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Posts: 114,386
Topics: 569
Solutions: 15,453
Registered: ‎04-04-2012

Re: Keeping number when switching to a new plan

@Walt 

All sim only plans should be available for upgrades.

Make sure you look under your upgrade options and not your tariff change options, or just go in store to upgrade or call customer service to do it over the phone Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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