Keeping my old phone number

[KirstyDollery]

I have an account with o2 on a pay monthly. My contract has run out but their upgrade package was not very good, so I got another phone with the carphone warehouse. The phone has arrived with a new number, but I want to keep my old number. How do you do that, as I want to cancel my previous contract to the new one, still staying with o2?

[Cleoriff]

Hi @KirstyDollery 

You will need to call customer services to migrate your number over https://www.o2.co.uk/contactus 

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number 

[jonsie]

Good luck getting through to cs. Early morning is the best time to call.