on 24-01-2021 16:49
on 24-01-2021 16:50
If you need to call customer service
Advice from an O2 Guru to get through:
If you call 4445 or any of the free numbers in the link.
Guide: Coronavirus Community Help and Support
Use Skype if necessary, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Choose the fraud or upgrade option if necessary
8am is the best time to call them
on 24-01-2021 16:59
Customer service need to migrate your number to the new contract
I'll ask our O2 account adviser @O2Lisa if she can help you in the morning
on 24-01-2021 18:42
Even if your contract runs out Wednesday, it doesn't mean you lose the number. If you did nothing, the contract would continue to roll on a monthly basis.
This is why I said, if the old sim fits the new phone you could use that.
However, if your new phone is 5G and you are in a 5G area, the new sim would also be 5G, so to keep the number you would just need to do a sim swap from your old sim.
on 24-01-2021 18:45
That's why I suggested that O2Lisa could assist in the migration thus ending the first contract