Keeping my old number

[Armando]

Hi there, I recently moved to O2 and completed the online form to keep my old number, but it's been 3 days since I completed the form and I still have the new number. I've tried calling 202 but it just hangs up on me, so I have no way of speaking to a human. Can anyone help?

[ichayan]

I am having the same issue. It's been three days since the arrival of the new SIM.

[Cleoriff]

@O2Ryan @O2Elliott are you able to help @ichayan @Armando please?

[O2Elliott]

Hi @Armando

I am sorry to hear you are having issues getting through to our customer care team.

Please allow me to assist you further.

I will message you privately now.

Thanks
Elliott

[O2Elliott]

Hi @ichayan

I am sorry to hear you are also having issues moving your number over to O2.

Please allow me to help you with this.

I will private message you now.

Thanks
Elliott

[Armando]

Thanks for passing on my query @Cleoriff. Much appreciated...

[Armando]

@O2Elliott I've just sent you my details. Thanks again.

[Cleoriff]

No problem @Armando . I hope it gets sorted