Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay Monthly

Level 1: Joiner
Posts: 1
Registered: ‎02-06-2020

Keeping my old number

Hi I have just received my new o2 sim yesterday. When I filled on line information I provided my PAC code. How long do I have to wait for my old number to swap over to the temporary number?
Level 67: Unsung hero
Posts: 15,348
Registered: ‎31-03-2010

Re: Keeping my old number

@Manny1204 You'll know the process has started when your old sim loses service. Keep rebooting your phone with the new sim every 30 minutes or so. Ports are not running as fast as normal at the moment. No way of telling how long it will take.


Community Manager
Posts: 6,989
Registered: ‎23-07-2014

Re: Keeping my old number

Hi there @Manny1204 , did you get your old number transferred ok in the end or are you still waiting? I hope everything turned out ok in the end with this but do let us know if you're still stuck or have any additional questions.

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help

If you'd like to take part, why not register? Smiley Happy