Re: Keeping my old number

Nick68 · ‎01-06-2020

I have a pay monthly phone contract with 02 that ended today, I recently purchase a new phone with 02 via an online company.
I have filled in the on line form yesterday to keep my existing number, my existing number has now been deactivated from my old sim, but hasn't been transferred to my new sim, should this happen as soon as the old sim was deactivated or does it take a few hours to swap.

MI5 · ‎01-06-2020

@Nick68

It usually takes around 4 hours to fully port over.

Keep rebooting your new phone / sim.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

LukasB · ‎02-06-2020

Hey @Nick68 did the number change work or are you still having issues with this?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Nick68 · ‎02-06-2020

Hi LukasB, still no luck with my number change, and even the new number isn't working now, comes up as not registered

Nick68 · ‎02-06-2020

Thank you

MI5 · ‎02-06-2020

Seems like things are running slowly again @Nick68

In a way it's good that both sims are dead as it means the process has started.

If the new sim doesn't come online after rebooting, you'll need to try and contact customer service to check the status Guide: Coronavirus Community Help and Support

The best number to call on appears to be 0800 587 4005

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Nick68 · ‎02-06-2020

That's great thanks MI5

MI5 · ‎02-06-2020

Good luck

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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