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Level 1: Joiner
Posts: 4
Registered: ‎07-05-2020

Keeping my old number

I have a pay monthly phone contract with 02 that ended today, I recently purchase a new phone with 02 via an online company.
I have filled in the on line form yesterday to keep my existing number, my existing number has now been deactivated from my old sim, but hasn't been transferred to my new sim, should this happen as soon as the old sim was deactivated or does it take a few hours to swap.
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Posts: 108,435
Topics: 561
Solutions: 14,376
Registered: ‎04-04-2012

Re: Keeping my old number

@Nick68 

It usually takes around 4 hours to fully port over.

Keep rebooting your new phone / sim.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Community Manager
Posts: 1,041
Registered: ‎07-05-2020

Re: Keeping my old number

Hey @Nick68 did the number change work or are you still having issues with this?

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Level 1: Joiner
Posts: 4
Registered: ‎07-05-2020

Re: Keeping my old number

Hi LukasB, still no luck with my number change, and even the new number isn't working now, comes up as not registered
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Level 1: Joiner
Posts: 4
Registered: ‎07-05-2020

Re: Keeping my old number

Thank you
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Posts: 108,435
Topics: 561
Solutions: 14,376
Registered: ‎04-04-2012

Re: Keeping my old number

[ Edited ]

Seems like things are running slowly again @Nick68 

In a way it's good that both sims are dead as it means the process has started.

If the new sim doesn't come online after rebooting, you'll need to try and contact customer service to check the status Guide: Coronavirus Community Help and Support 

The best number to call on appears to be 0800 587 4005

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 4
Registered: ‎07-05-2020

Re: Keeping my old number

That's great thanks MI5
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Posts: 108,435
Topics: 561
Solutions: 14,376
Registered: ‎04-04-2012

Re: Keeping my old number

Good luck
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)