Keeping my old number on a new contract

[Andrew_94]

Hi, i have taken out a new contract as my old contract was due for upgrade, however it was more expensive than starting a new contract . My new device an sim arrived and i have completed the swap my sim yesterday, however my number has still not migrated from my old phone to my new phone. Is this normal or do i need to contact o2? Thanks 

[TallTrees]

Hi there @Andrew_94 

I think it is pretty normal takes about 2 days turning phone on and off.

Just in case:

If you need help though o2 are on social media here:

Social Media Teams
If this helps and it works for you the
Social Media Teams will be on hand just
send them a message
https://o2uk.co/O2CFB
https://o2uk.co/O2CTW
https://o2uk.co/O2CIG
O2 Facebook
O2 Twitter
O2 Instagram

[jonsie]

Hi
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. Call 202 or message O2 using the links below, they should be able to help you with this

[MI5 · Accepted solution]

@Andrew_94 

You can't do a sim swap.

You currently have 2 contracts running and need to migrate your number to cancel the old contract.

Guide here Guide: Migration & porting into O2