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Keeping my old number - 3 days and not transferred yet
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‎24-12-2018 11:52 - edited ‎24-12-2018 11:52
Hi, I got my new iPhone Xs on Saturday and immediately requested my number transfer from my old EE iPhone. I filled in the online form for keeping your number and supplied the PAC I was given from EE. The online documentation states that requests made before 5:30pm will be completed the next day. However, even tjough I submitted the form in the early afternoon on Saturday, the number porting hasn't happened yet.
Does anyone know if this is the usual case?
Solved! Go to Solution.

Re: Keeping my old number - 3 days and not transferred yet
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on ‎24-12-2018 12:03
Hi @IKEAboy2006
Ports don't happen over weekends and the earliest date now will be the 27th .
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)



Re: Keeping my old number - 3 days and not transferred yet
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on ‎24-12-2018 12:47
Re: Keeping my old number - 3 days and not transferred yet
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on ‎24-12-2018 13:15
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)



Re: Keeping my old number - 3 days and not transferred yet
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on ‎24-12-2018 23:31
The porting department don't usually work Bank holidays or weekends so as @MI5 says, Thursday before the port happens. Hope all goes smoothly for you but call them to be on the safe side if the number hasn't come across by lunchtime.
Re: Keeping my old number - 3 days and not transferred yet
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on ‎27-12-2018 15:03
Re: Keeping my old number - 3 days and not transferred yet
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on ‎27-12-2018 15:15
@IKEAboy2006 https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)



Re: Keeping my old number - 3 days and not transferred yet
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on ‎27-12-2018 16:05
I've seen this happen where the phone is returned and the number gets lost completely somewhere in the ether between networks. My option would be to call them aand try to be patient until the weekend.
Re: Keeping my old number - 3 days and not transferred yet
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on ‎28-12-2018 12:14
Re: Keeping my old number - 3 days and not transferred yet
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on ‎28-12-2018 12:19
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)


