Keeping my old PAYG number

[Anonymous]

My new phone won't take the standard size sim I currently use.... so I've sent for a new PAYG sim.

Is it possible to keep my old number?  I've looked at the help pages that tell you how to move from monthly to PAYG and from PAYG to monthly etc etc but it doesn't mention moving from 1 PAYG tariff to another. 

Thanks for your help

[MI5]

Yes you just need to do a sim swap.

http://swapmysim.o2.co.uk/

[Anonymous]

Yes just sim swap when you have the new sim

http://swapmysim.o2.co.uk/

[Anonymous]

Please take into account a swap can take from a few minutes up to approx 24 hours to settle turning your phone off and on helps the re connection.

If your unsure on performing this yourself then an O2 shop will perform the swap for you. Moving your mobile number, tariff and any Payg credit over.

[Anonymous]

Thanks for that - another question....  does the new sim have to be activated (topped up) before I request the swap?

[Anonymous · Accepted solution]

No you don't need to top up.

Follow the step by step instructions on the simswap page and you'll be good to go.

[MI5]

Any credit on your old sim will be transferred over to the new sim anyway.

[Anonymous]

Great!  many thanks for your help

[Anonymous]

Happy to help

[MI5]

It's our pleasure