on 05-11-2014 16:15
on 05-11-2014 16:15
Recently took out a pay monthly contract with o2, and have been trying to move my number over.
I've completed the online form 3 times, and entered all required details, however i'm not getting any email to say the request has been received, and my old number is not moving. I've been carrying 2 phones about with me for a few weeks now.
Any suggestions?
Solved! Go to Solution.
on 05-11-2014 18:07
on 05-11-2014 18:07
on 05-11-2014 16:19
on 05-11-2014 16:23
on 05-11-2014 16:23
I did the same thing and it didn't work for me either!
Went into one of the stores to enquire and was told by someone who works for O2 "i wouldn't bother with the online form if i were you!"
He then pointed me in the direction of customer services on the number 202.
I've had more luck this way in terms of contact and aknowledgement from O2, sadly a problem on EE's end means i'm still without my number 4 days on.
No surprise, the wait goes on!
on 05-11-2014 16:28
@Anonymous wrote:I've been carrying 2 phones about with me for a few weeks now.
Also, if you are using a PAC from a different network it is only valid for 30 days, so youo might need a new one - We do need more info though to help please?
on 05-11-2014 16:51
on 05-11-2014 16:51
on 05-11-2014 17:01
Hello, i was following the instructions on the O2 webpage, with a link to the online form....
http://www.o2.co.uk/help/phones-and-devices/how-to-keep-your-mobile-number
I obtained a PAC code from my supplier (Orange) and this was provided on the form. I like the idea of completing a form online rather than spending an eternity waiting in call queues.
But from what i see in comments below, i may just have to bite the bullet.
on 05-11-2014 18:07
on 05-11-2014 18:07