Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Reply
Highlighted
Level 1: Joiner
Posts: 2
Registered: ‎03-04-2020

Keeping my number

I have received my new pay monthly sim but have tried for 4 days using the online form to keep my pay and go phone number but nothing has been done and i don’t know how else to sort this hope someone can advise me
Thank you
Highlighted
Posts: 98,641
Topics: 545
Solutions: 12,416
Registered: ‎04-04-2012

Re: Keeping my number

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Posts: 84,660
Topics: 716
Registered: ‎14-01-2013

Re: Keeping my number

@MelChester 

You have to contact CS and ask them to migrate your number across Guide: How to find help & contact O2 

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Highlighted
Level 1: Joiner
Posts: 2
Registered: ‎03-04-2020

Re: Keeping my number

Thank you very much for your replies