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Level 1: Joiner
Posts: 4
Registered: ‎10-10-2013

Keeping my number

I followed the instructions online to transfer my number to my new phone but it doesn't show up in my settings. How can I fix this??

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Posts: 80,283
Topics: 573
Solutions: 3,845
Registered: ‎04-01-2009

Re: Keeping my number

If it's an iphone

settings / phone / my number

 

Are you sure the transfer has been completed @mmurphy8365 

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Posts: 101,937
Topics: 550
Solutions: 12,994
Registered: ‎04-04-2012

Re: Keeping my number

@mmurphy8365 

It won't show in settings as O2 don't push numbers to sim cards.

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 4
Registered: ‎10-10-2013

Re: Keeping my number

As far as I know. The number used to show up on my old phone but after I sent the text to 20220 it no longer shows on my old phone and all my apps and contacts have transfered over.

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Posts: 101,937
Topics: 550
Solutions: 12,994
Registered: ‎04-04-2012

Re: Keeping my number

Any numbers originally written to the SIM will remain, but you have to manually change to a different number.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 4
Registered: ‎10-10-2013

Re: Keeping my number

Thanks for the information guys. MI5 I can't do it manually as I don't know the original number of the sim. It wasn't on the sim or the packaging it came with and I can't see it on or in the box my Samsung S20+5G came in.

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Posts: 101,937
Topics: 550
Solutions: 12,994
Registered: ‎04-04-2012

Re: Keeping my number

It's not important to have it on Android.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 4
Registered: ‎10-10-2013

Re: Keeping my number

I thought because my number wasn't shown in my phone might be the reason why Whatsapp wants me to make a new account instead of logging me into my existing on. Anyway many thanks for your help MI5.

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Posts: 101,937
Topics: 550
Solutions: 12,994
Registered: ‎04-04-2012

Re: Keeping my number

Not at all. You enter your number into WhatsApp when you login and if you're already registered, it finds your account.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)