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Level 1: Joiner
Posts: 2
Registered: ‎17-06-2018
Accepted Solution

Keeping my number after changing from pay monthly to pay as you go!

Yesterday i decided to change from a contract to a pay as you go phone. I rang up and got it sorted so i can keep the same number i had on my contract. My old sim card is now saying no service but my number has still not changed over to my new sim card. Anyone know why?

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Posts: 84,581
Topics: 716
Registered: ‎14-01-2013

Re: Keeping my number after changing from pay monthly to pay as you go!

@Cheree

Did Cs send you a new sim? Payg sims are different to contract. If they didn't then you need a new one...

 

Other than that, keep rebooting your phone as it should transfer when your old one stops working.

If it doesn't work then you need to call customer services https://www.o2.co.uk/contactus

 

*The Game Is On*

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Level 1: Joiner
Posts: 2
Registered: ‎17-06-2018

Re: Keeping my number after changing from pay monthly to pay as you go!

i bought a new pay as you go sim yesterday when i bought the phone.. my old sim has stoped working.

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Posts: 84,581
Topics: 716
Registered: ‎14-01-2013

Re: Keeping my number after changing from pay monthly to pay as you go!

[ Edited ]

@ChereeThen the transfer of number is in progress. If you keep rebooting the phone (turning off and on) you should get a signal to show the new number is now working.

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

If the transfer hasn't happened... then give customer services a call from the link I gave above...

Best of luck and welcome to the forum Welcome.

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Posts: 98,554
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Registered: ‎04-04-2012

Re: Keeping my number after changing from pay monthly to pay as you go!

@Cheree once the old aim has switched off it can take 3 to 4 hours for the new SIM to be provisioned. 

Keep rebooting the phone until you get a signal.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Former Staff
Posts: 5,426
Registered: ‎18-04-2018

Re: Keeping my number after changing from pay monthly to pay as you go!

Hey @Cheree, how are you getting on with this? I hope you found the advice above useful, but pelase let us know if your SIM now works slight smile

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