Keeping my mobile number

[Broadie58]

I’m having trouble trying to keep my number they told me it would be within 24 hrs that’s been and gone any help appreciated

[MI5 · Accepted solution]

@Broadie58 

Have you rebooted your phone?

If so, you'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

[Broadie58]

Thank you

[MI5]

You're welcome