Solved: Keeping billing date with new contract

Anonymous · ‎25-11-2017

Hi there

I'm looking to upgrade my iPhone and wondered if there was any way to keep my billing date? My payment is due to come out at the start of the month, however I want to upgrade before then.

Any advice would be appreciated!

MI5 · ‎25-11-2017

If you just upgrade your billing date will remain the same.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Cleoriff · ‎25-11-2017

Any change to billing date will need to be discussed with customer services @Anonymous

https://www.o2.co.uk/contactus

Veritas Numquam Perit

MI5 · ‎25-11-2017

If you just upgrade your billing date will remain the same.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎25-11-2017

@MI5 Is correct. I upgraded a few days ago & my billing dates stay the same

jonsie · ‎25-11-2017

Mine too. I've had the same billing date for 20 years on the 5th, it automatically stays the same.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎25-11-2017

The only time it ever changes is if you take a new standalone contract.
Even if you add a new contract to your account it will still adopt the billing date of the original one.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎25-11-2017

That’s useful to know @MI5

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