Keeping an old number

[Hannah8]

I recently got a pay monthly SIM and was told I could keep my old number, which currently has a Virgin contract. I did the 'Bringing my number to O2' form a couple of weeks ago and have heard nothing, not even a log from O2 to say they received it. I did this form again last week and still nothing. I'm currently paying for a contract I'm not using as no one has this O2 number, so I'm paying for two contracts.

I can't get hold of anyone, please can someone switch my number, or atleast let me know they have logged my request?

[jonsie]

You need to call O2

Guide: Coronavirus Community Help and Support 

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

[MI5]

@Hannah8 

You'll have to keep trying but ports are taking a long tie currently Guide: Coronavirus Community Help and Support 

[Cleoriff]

Hi @Hannah8 

All the info you need is here

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number 

[Hannah8]

Every time I have called O2 I haven't managed to get through as it just hangs up on me

[MI5]

Chose any option.

[jonsie]

Sorry Hannah but you need to keep trying. 8am is the best time to call any of the numbers. Choose any option, even fraud.

[Hannah8]

I have tried calling several times, each time stated why I am calling and chosen options, and then each time it says 'bye' and hangs up

[gmarkj]

Just a choose any option that gets you through.
Once you get a person you can explain why you are calling.