Keeping a Pay & Go Account Active

[Anonymous]

Hi.  I've had the same UK mobile number for over 10 years, but this summer switched to O2 from T-Mobile.  I live in the States, so sometimes will go for a while without using my UK mobile.  I have received conflicting information from various O2 reps (through stores in London and York, phone reps, live chat) regarding how often I need to make a chargeable call to keep the account active.  I DON'T want to lose this number.  I've been told monthly, every three months, every six months.  Does anyone here have solid information on this?  As sub-questions, does it have to be a chargeable call or can it be a text?  If it's a call to someone else on the O2 network (a free call)--is that considered a "chargeable" call?  Cheers, Kirk

[MI5 · Accepted solution]

A chargeable call every 6 months and top up every 999 days....
Chargeable means it has to take credit from your balance.

[Anonymous]

Thanks.  That dovetails with the info I have received through the online chat service.  The folks in the O2 stores seem to give a variety of answers to the question--depending on which employee you get.  I would hope that O2 would work at delivering a consistent message to basic information such as this.

[Bambino]

You would think that they'd all be on the same page. Strange that they wouldn't know that in store. On the flip side to your situation, I use a T-Mobile Pay & Go account when I'm in the US. I have to top it up once a year to keep the same number. As long as I do that, it doesn't matter if I don't make a call, but that has never happened.

[MI5]

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@Anonymous wrote:

I would hope that O2 would work at delivering a consistent message to basic information such as this.

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This is something we have been pushing for here too.......

Toby (Community Coordinator) will pick up on issues such as this and feedback where appropriate.

[Anonymous]

We can but hope.