Keep receiving false debt letters

[Loula-2712]

Recieved a few debt letters from a moorcroft Ltd debt collection spoken to o2 multiple times in store and on the phone who have all said I don't owe anything. Spoke to the debt collection company and apparently they also spoke to o2 and got told I do owe money. I've been sent back and forth from customer services to inshore to get something in writing that I don't intact owe money but no one seems to be able to help me.

[Enlli · Accepted solution]

And sad to say we can't help here as we are all customers

Have you spoken to Payment Management?

You can reach the Payment Management team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best time to call is around 8.00am