Keep number

[Liam23]

I’ve tried multiple times on the app and phoning up to keep my old number, I keep getting cut off or the app doesn’t accept it

[madasaf1sh · Accepted solution]

@Liam23 

Please remove your number from a public forum as you will be liable for any spam or scams it is used on, if people with nefarious intent see it and use it. 

Are you trying to port this in or migrate from a current o2 contract to a new one. 

If porting trying the form How to keep your mobile number | Help & Support | O2

What network are you coming from? 

[Liam23]

From o2 to a new o2 account

[MI5]

@Liam23 

You just need to call to migrate your number Guide: Migration & porting into O2  

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.