This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Keep my number

Hannah1593
Level 1: Joiner
  • 4 Posts
  • 2 Topics
  • 0 Solutions
Registered:

on ‎13-05-2020 09:22

on ‎13-05-2020 09:22

Hello. I received my new phone yesterday but I was previously on GiffGaff so i want to keep my number and transfer it over to my new o2 contract. I filled in the online form yesterday morning and it said that it had been received but nothing since then. Finding it hard getting through to someone on the phone as the lines are understandingly reduced. However, I’m paying for a tariff now that I can’t use until the number has transferred. Can anybody advise please slight_smile thank you
Message 1 of 6
1,262 Views
0 Kudos
5 REPLIES 5

MI5
Level 94: Supreme
  • 144342 Posts
  • 634 Topics
  • 27671 Solutions
Registered:

on ‎13-05-2020 09:27

on ‎13-05-2020 09:27

@Hannah1593 

It takes 2 days to process and port over.

Your giffgaff sim will lose signal first, then keep rebooting your O2 sim until it comes online.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 6
1,257 Views
0 Kudos

Hannah1593
Level 1: Joiner
  • 4 Posts
  • 2 Topics
  • 0 Solutions
Registered:

on ‎13-05-2020 09:30

on ‎13-05-2020 09:30

Thank you. It said it would transfer by the next day if done before 5pm. And should I have received a confirmation email or something, to be sure it processed correctly?
Message 3 of 6
1,254 Views
0 Kudos

MI5
Level 94: Supreme
In response to Hannah1593
  • 144342 Posts
  • 634 Topics
  • 27671 Solutions
Registered:

on ‎13-05-2020 09:32

on ‎13-05-2020 09:32

@Hannah1593 

They will text your giffgaff sim with the transfer date but things are running a bit slower than normal currently.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 6
1,250 Views
0 Kudos

Hannah1593
Level 1: Joiner
In response to MI5
  • 4 Posts
  • 2 Topics
  • 0 Solutions
Registered:

on ‎13-05-2020 09:38

on ‎13-05-2020 09:38

Thank you
Message 5 of 6
1,244 Views
0 Kudos

MI5
Level 94: Supreme
In response to Hannah1593
  • 144342 Posts
  • 634 Topics
  • 27671 Solutions
Registered:

on ‎13-05-2020 09:52

on ‎13-05-2020 09:52

You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 6 of 6
1,231 Views
0 Kudos
Related Content
Top Kudoed Authors
View All
Top