Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay Monthly

Reply
Level 1: Joiner
Posts: 1
Registered: ‎04-12-2018
Accepted Solution

Keep my number

Hi , I’m currently on pay monthly but my contract ends on the 5/12/18 I have taken up a new contract with O2 through Carphone Warehouse I receive my phone tomorrow 5/12 the question is can I keep my old number and how do I transfer it , it is still on O2
Highlighted
Posts: 87,708
Topics: 531
Solutions: 11,170
Registered: ‎04-04-2012

Re: Keep my number

Hi @Essexgirl

Just call O2 customer services on 202 and ask them to migrate your number to the new contract.

This will end your old contract and generate your final bill which will be for 30 days usage.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 69,969
Topics: 547
Solutions: 3,412
Registered: ‎04-01-2009

Re: Keep my number

It would have been better to simply upgrade through CPW but yes, you need to ask customer service to migrate your number now. It's a simple process for them.

Level 41: Prodigal
Posts: 3,720
Registered: ‎26-03-2014

Re: Keep my number

They might not offer the same deals on upgrades as they do on new contracts though...
Now using the LG V30.

Previously: LG G4, Sony Z1, HTC Sensation XE, Samsung Omnia i900
Try the Tech Galaxy Note 4
Try the Tech Lumia 640LTE and Microsoft Band
Level 1: Joiner
Posts: 1
Registered: ‎16-08-2019

Re: Keep my number

Love this 02. Better than my last service. Virgin.