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Level 1: Joiner
Posts: 4
Registered: ‎19-01-2020

Keep my number monthly pay

I just been sent a text that tomorrow my new pay as you go sim will be activated and I my pay monthly stop. Please I need to stop this As I want to keep my pay monthly number. How I stopped this?
Posts: 116,602
Topics: 573
Solutions: 16,159
Registered: ‎04-04-2012

Re: Keep my number monthly pay

@Gemma4 

You need to try to contact customer service please Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 4
Registered: ‎19-01-2020

Re: Keep my number monthly pay

Hello, thank u for your answer. I have been trying all morning and they hung me off. And I am outside UK so from tomorrow I will be incommunicate if they dont stop this...
Posts: 116,602
Topics: 573
Solutions: 16,159
Registered: ‎04-04-2012

Re: Keep my number monthly pay

It's very busy so just keep trying.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 4
Registered: ‎19-01-2020

Re: Keep my number monthly pay

They gonna stop my number and I am not even in UK. They still not answering the phone😭😭
Level 1: Joiner
Posts: 4
Registered: ‎19-01-2020

Re: Keep my number monthly pay

Hi, I just could speak with one guy this morning by chance that said that would pass the message to his manager and they will try to contact me. But nobody contact me and is already 6pm! I tried to call again but not luck!
Posts: 100,485
Topics: 767
Registered: ‎14-01-2013

Re: Keep my number monthly pay

@Gemma4 

No-one from O2 will call you

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