Keep my mobile number

[Shad]

Hi there,

I submitted the "keep my number" form a few days ago and was confirmed this would be done by the following day; after 4 days, still waiting  ....!!

Any comment would be appreciated. 

Thank you.

[Anonymous · Accepted solution]

@Shad You need to contact customer service or resubmit the form again 

https://www.o2.co.uk/contactus

[Bambino]

@Shad Best time to contact customer service is 8-8.30am to avoid long hold times.

[jonsie]

It's much better to call rather than rely on O2's flaky web forms. Call in the morning so it can hopefully get done before the weekend.

[MI5]

@Shad 

Just in case you weren't aware, this is a customer community forum, not customer services. 

We can't access accounts or any personal information on here but welcome anyway