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Level 1: Joiner
Posts: 1
Registered: ‎19-12-2018
Accepted Solution

Keep my mobile number

Hi there,

I submitted the "keep my number" form a few days ago and was confirmed this would be done by the following day; after 4 days, still waiting  ....!!

Any comment would be appreciated. 

Thank you.



Posts: 0

Re: Keep my mobile number

@Shad You need to contact customer service or resubmit the form again 



Level 70: Enigma
Posts: 17,380
Registered: ‎31-03-2010

Re: Keep my mobile number

@Shad Best time to contact customer service is 8-8.30am to avoid long hold times.


Posts: 84,711
Topics: 580
Solutions: 4,326
Registered: ‎04-01-2009

Re: Keep my mobile number

It's much better to call rather than rely on O2's flaky web forms. Call in the morning so it can hopefully get done before the weekend.

Posts: 117,698
Topics: 576
Solutions: 16,542
Registered: ‎04-04-2012

Re: Keep my mobile number


Just in case you weren't aware, this is a customer community forum, not customer services. 

We can't access accounts or any personal information on here but welcome anyway Welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)