Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay Monthly

Reply
Level 1: Joiner
Posts: 1
Registered: ‎19-12-2018
Accepted Solution

Keep my mobile number

Hi there,

I submitted the "keep my number" form a few days ago and was confirmed this would be done by the following day; after 4 days, still waiting  ....!!

Any comment would be appreciated. 

Thank you.

 

o2_move_number_form_submission.PNG

Posts: 8,347
Topics: 108
Kudos: 1,709
Solutions: 534
Registered: ‎17-03-2015

Re: Keep my mobile number

@Shad You need to contact customer service or resubmit the form again 

 

https://www.o2.co.uk/contactus

iPhone XR 64GB
Level 63: Greatness Assured
Posts: 12,029
Registered: ‎31-03-2010

Re: Keep my mobile number

@Shad Best time to contact customer service is 8-8.30am to avoid long hold times.

I DO NOT WORK FOR O2

Image and video hosting by TinyPic
Posts: 66,573
Topics: 543
Solutions: 3,345
Registered: ‎04-01-2009

Re: Keep my mobile number

It's much better to call rather than rely on O2's flaky web forms. Call in the morning so it can hopefully get done before the weekend.

Posts: 86,013
Topics: 526
Solutions: 10,768
Registered: ‎04-04-2012

Re: Keep my mobile number

@Shad 

Just in case you weren't aware, this is a customer community forum, not customer services. 

We can't access accounts or any personal information on here but welcome anyway Welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)