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Keep my exsisting number

SM2
Level 1: Joiner
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I have used myO2 app to try and keep my number from a previous supplier. Every time I receive an email back stating the security checks is incorrect. However, I have entered the information correctly numerous times. Please help????

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Cleoriff
Level 94: Supreme
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@O2Lisa @Korey01 can you help here please ?

*The Game Is On*

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O2Lisa
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Morning @Cleoriff smiling

Thanks for the tag, I'll message you privately @SM2 so we can get this sorted for you

My working hours are Monday 08:00 - 18:00, Tuesday - Friday 08:00 - 14:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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MI5
Level 94: Supreme
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@SM2 

The security word it asks for is not your password.

When you set up your MyO2 it will have asked you for an answer to a memorable question. It is that answer you use for the security word check.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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