Keep my exsisting number

SM2 · ‎03-12-2020

I have used myO2 app to try and keep my number from a previous supplier. Every time I receive an email back stating the security checks is incorrect. However, I have entered the information correctly numerous times. Please help????

Cleoriff · ‎03-12-2020

@O2Lisa @Korey01 can you help here please ?

Veritas Numquam Perit

O2Lisa · ‎03-12-2020

Morning @Cleoriff

Thanks for the tag, I'll message you privately @SM2 so we can get this sorted for you

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks

MI5 · ‎03-12-2020

@SM2

The security word it asks for is not your password.

When you set up your MyO2 it will have asked you for an answer to a memorable question. It is that answer you use for the security word check.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2

Keep my exsisting number

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So then, this courier arrived