Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay Monthly

Reply
Level 1: Joiner
Posts: 1
Registered: ‎05-06-2019
Accepted Solution

Keep my Number

I have gotten a new o2 sim card on a pay monthly contract and I was wanting to keep my old phone number which was a pay as you go o2 sim. I visited my local o2 store who switched the number for me and assured me it would be completed the next day. This happened on Monday the 3rd of June and currently no sign of my old sim card deactivating over 48 hours later, does anyone know does it typically take this long for an o2 to o2 switch? 

Posts: 87,148
Topics: 529
Solutions: 11,018
Registered: ‎04-04-2012

Re: Keep my Number

@Em12387 it's usually within 24 - 48 hours but give customer services a call to chase up 

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

https://community.o2.co.uk/t5/Welcome-News/How-to-find-help-amp-contact-O2-A-Guide/m-p/1201413#M2924...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 68,946
Topics: 545
Solutions: 3,388
Registered: ‎04-01-2009

Re: Keep my Number

I would definitely give them a call, it seems to have been missed somehow.

Highlighted
Posts: 68
Topics: 0
Kudos: 25
Blog Posts: 0
Solutions: 0
Registered: ‎02-03-2019

Re: Keep my Number

I will just advise here because working in the big red's complaints team I do have regular udaptes on certain issues, this being one of them.

On the 3rd and 4th of June there was an issue with the Mobile Number Porting site all networks use for number porting so this may have impacted you.

If you are simply moving your number from 1 O2 SIM to another O2 SIM then I would suggest contacting customer services and asking them to speak to their porting support team.

If you are taking your number away do the exact same to the network who is gaining your number.

Kindest Regards,
Andrew.
Samsung Galaxy S10+ on O2 UK
Nokia 1 Plus on O2 UK