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Kasia gasior3

Katarzyna3
Level 1: Joiner
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Hello I take phone in o2 and my tarif is 2gb internet but on aplikaction i see I have in tarif only 1gb i pay for2gb internet can you tell me why I have only one gb??
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MI5
Level 94: Supreme
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Then I suggest you give customer services a call to check for you http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
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Hi @Katarzyna3 was this a special deal tariff with extra 1gb free?

If so, it will be a bolt on for the extra data.

https://community.o2.co.uk/t5/How-to-Guides/Where-is-my-discount-or-Extra-Data/bc-p/1075494

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Katarzyna3
Level 1: Joiner
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No i buy tarif 2gb for 48 pound and free gift tablet but in aplocation show me only 1gb
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MI5
Level 94: Supreme
  • 144285 Posts
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  • 27641 Solutions
Registered:
Then I suggest you give customer services a call to check for you http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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EmilieT
Former Staff
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Hi @Katarzyna3 and welcome to the Community slight_smile 

 

Did you get a chance to contact Customer Service yet, and if so have you found out anything more on what's going on? 

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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