Just upgraded my new phone but now cant receive texts

[Ross2]

I've just had a phone upgrade which came witha new sim (same number).

Most things work fine, i can send texts and make calls etc, however my phone is not receiveing any texts what so ever, i cant order a new sim as O2 send a verification code to the phone which obviously im not getting (i have tried)! Please help.

[MI5]

@Ross2 

Common issue currently.

Call customer service Guide: Coronavirus Community Help and Support 

[LouTurner]

Hi there,

I'm having the same issue as Ross, I've tried the Guru guide to set up MMS as I realised I didn't receive any texts about setting the phone up and it's gone through ok but the texts still aren't working. I tried to call customer service as recommended in your post but you get to the point where they'll only speak to you about fraud or a lost phone and direct you online for everything else.

Is there anything we can do?

Thanks!

[Cleoriff]

@LouTurner 

Ring any number, press any option even fraud. If you get through they will deal with your calls.

[jamie93]

Im having the same problem but carnt get in touch with o2 to fix the problem have you had any luck sorting the problem 

[LouTurner]

Thank you, I'll try that now!

[jamie93]

ive just spoken to them apprantly its a fault that lots of customers are dealing with and just have to keep restarting your phone every hour and hopefully will be resolved as soon as they can 

[Steffi79]

Hope so, starting to hate my new phone! I can't even transfer my number over!! 😬

[jamie93]

i know im starting to wish i never upgraded now as i neve had problems beforehand its been 48hrs now an i still carnt get texts 

[Cleoriff]

Hi @jamie93 

Some people are getting their texts his morning. See this thread https://community.o2.co.uk/t5/Android/Can-t-receive-text-messages-on-Galaxy-S20/m-p/1344182/highligh... 

I expect O2 are rolling out fixes everywhere and it should be done today dependent on area.

I expect @Chris_K  will confirm.