Just topped up...

[Anonymous]

Just topped up my phone and its taken the £1.25 charge off my £10 top up. That's fine.
But when I turned my phone on after it died another £3 something had gone. I don't know where.
How do I find out?
As I was just about to get unlimited texts for £7.50 and now I can't as I've got £5.57 left.
Not very happy.

[Anonymous · Accepted solution]

Hi,

Please phone 02 Customer Services so they can advise why these amounts have been taken from your top up credit.

If the amounts have been taken in error they will replace the taken credit for you.

PAYG Customers.
 
From your O2 mobile 4445 25p per call

From a landline 0844 809 0222 5p / min
 

Live Chat Services are fine for Low Level General Enquiries, not connected to Account Enquiries.