Just joined can’t use o2 app or track phone

[Scott_farley]

Hey I’ve just joined and can’t access the app it won’t let me log in.

also been 2 days since I’ve ordered the phone and nothing is showing in my account, 

I phoned them yesterday and was told to wait as it was processing, still haven’t heard anything from them!

getting worried now as I can’t track it and getting hold of the customer service doesn’t seem to help

[jonsie]

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you

See links below

Or you can call them from 8am to 8pm on 0808 002 0202 or 0800 081 0255

[Jjjodi1210]

I’ve got the same problem I’ve phoned them and spoke to them on Instagram and a bloody load of **** if you ask me ! They’ve taken my money also but mine is still down as processing and was meant to be delivered yesterday .

please let me know if you get any update