Just got a new sim and it doesn't work

[PeteThomas]

I just received a new sim and it doesn't work. I tried the chat which just said to put it in the phone and it will work.

Then I found a link saying to text SWAP to 20220 but the message doesn't get delivered (presumably because the sim card isn't working)

Then I found a link to "swapmysim" which said it had texted a sec=urity code to my number. Nothing arrived (presumably because the sim card isn't working)

So can anyone please help? Thanks

[gmarkj]

Why did you get a new sim card?
Had you reported your old one lost/stolen?
Then you need to call customer services to tell them the new one has arrived and to remove the bar on your account.

[PeteThomas]

I got the new card because I wanted 5G

The card arrived, I have read the instructions and following them, ie put in the new sim, then go  to https://www.o2.co.uk//swapmysim

No text arrives

Alternatively to text them after putting in the new sim I cannot ring them as the phone doesn't work with the new sim in it

[jonsie]

Text SWAP from your OLD sim to 20220

Then follow the instructions

Guide: Sim Swap: a mini guide 2017 update 

O2 really need to get their instructions right

[PeteThomas · Accepted solution]

"Text SWAP from your OLD sim to 20220"

The instructions that come with the sim card say to text after putting the new sim card in.

However I got it working now after ringing o2.

[jonsie]

As I said, the text has to be sent from your old sim

The instructions given by O2 are incorrect @PeteThomas