cancel
Showing results for 
Search instead for 
Did you mean: 

Just found out device paid but still paying

Ray5
Level 1: Joiner
  • 2 Posts
  • 2 Topics
  • 0 Solutions
Registered:

Hi just found out device paid but still paying a lot 

Message 1 of 2
168 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 128183 Posts
  • 614 Topics
  • 22506 Solutions
Registered:

@Ray5 

You only stop paying for the device id on a refresh contract. Guide: How does O2 Refresh work? 

If on a standard contract, you need to upgrade to a sim only tariff.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 2
155 Views
1 REPLY 1

MI5
Level 94: Supreme
  • 128183 Posts
  • 614 Topics
  • 22506 Solutions
Registered:

@Ray5 

You only stop paying for the device id on a refresh contract. Guide: How does O2 Refresh work? 

If on a standard contract, you need to upgrade to a sim only tariff.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 2
156 Views