Just adding a line, price isn't what I agreed

[Eddie_Baby]

I just clicked from uswitch to an £8.99 contract, but the purchase screen is saying my bill will be £10.79 AND will increase from April by £1.80

This isn't correct. 

The first month should be £8.99 and from April £10.79 ( which is a ridiculous 20% increase, thanks ofcom)

[Eddie_Baby]

Did you actually read my post? 

"I just clicked from uswitch to an £8.99 contract, but the purchase screen is saying my bill will be £10.79 AND will increase from April by £1.80

This isn't correct. 

The first month should be £8.99 and from April £10.79 "

But, as per the screen I've shared, it says my initial monthly cost is £10.79 with the Maltese cross indicating it'll go up £1.80 in April. 

[jonsie]

The screenshot I posted is direct from USwitch website before it transfers you through to O2 to complete the transaction

Also read the bit underlined in blue on post number 6 taken directly from the O2 website

[Enlli]

Suggest you phone sales in the morning as we have no access to accounts here 

message them on Social Media if yo can - on Facebook  (https://o2uk.co/O2CFB) , 

X Twitter  (https://o2uk.co/O2CTW)  or 

 Instagram  (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255, free from any phone or landline

[madasaf1sh]

@Eddie_Baby 

It looks like uSwitch have sent through the incorrect data to o2, and the only people who can sort it are uSwitch

So that is where I would start, as its the offer made through them..  

https://www.uswitch.com/about-us/contact-us/

[Eddie_Baby]

I understand this @jonsie 

But the screen that shows the initial rental shouldn't show BOTH £10.79 (which is the advertised price plus the April increase) AND the text that says it'll go up £1.80 in April

[jonsie]

Sorry, the way I read it was that the April price was £10.79 which would include the £1.80 increase?

As said above, best to call the sales team