Solved: Joining accounts - unable to login on My O2 App

Natalie · ‎26-07-2018

I have recently joined my two O2 accounts. This has caused my 02 app to log me out. When trying to log back in, I am told I recently joined my accounts and that I would need to log in using the new details. I’ve tried both details, neither will let me login using the app. How do I login now?

Cleoriff · ‎26-07-2018

Hi @Natalie

You could try deleting the app and reinstalling and see if that helps?

If not you need to call customer services and explain the problem to them

https://www.o2.co.uk/contactus

Veritas Numquam Perit

View solution in original post

Cleoriff · ‎26-07-2018

Hi @Natalie

You could try deleting the app and reinstalling and see if that helps?

If not you need to call customer services and explain the problem to them

https://www.o2.co.uk/contactus

Veritas Numquam Perit

MI5 · ‎26-07-2018

Use the forgotten password option to reset to a new password.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Natalie · ‎26-07-2018

Thanks for your suggestion. In the end I contacted CS and they helped.

You are right though I did eventually have to delete the app.

Thanks for your advice.

Cleoriff · ‎26-07-2018

No problem @Natalie Pleased it's sorted now

Veritas Numquam Perit

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