Solved: Joined o2 today

barry2 · ‎02-05-2019

Joined o2 today on a £11 monthly contract.They have told me because they did not put in place the discount the first bill would be £19.Going to cancel not for the extra £8 but because they would NOT Refund the extra charge.Regards Barry

MI5 · ‎02-05-2019

@barry2 this isn't o2. You need to call 202 and cancel under the 14 day cooling off period.

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎02-05-2019

@barry2 this isn't o2. You need to call 202 and cancel under the 14 day cooling off period.

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎02-05-2019

Discount doesn’t appear until the 2nd bill

MI5 · ‎02-05-2019

It should be immediate if it's an already discounted tariff.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

TallTrees · ‎03-05-2019

Hi @barry2

Sorry you are not happy, ring Customer Services today ~ ring early 08.30am

try and enquire why they will not refund and if you are decided not to stay

organise that with them quickly. Best of Luck

HAPPINESS IS BEE SHAPED

EmilieT · ‎03-05-2019

Good morning @barry2, and sorry to hear you're unhappy with your contract! If you'd like, I could get someone on my end to look into this charge and whether there's anything we could do at all?

Thanks everyone for the advice, and welcome to the Community @barry2

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