Iwatch 6

[Jay1899]

I have changed from Iwatch 5 to 6 did all I was told deactivated the 5 from my iPhone and registered the 6
I have a data plan £5 per month but when I try to set up I get oops can not load up the page to sign into my O2 account says error code 10

[Cleoriff · Accepted solution]

@Jay1899 

You need to call O2. All numbers are in this guide

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

[MI5]

@Jay1899 

Customer service will need to remove the old watch from your account. 

Guide: Coronavirus Community Help and Support 

[Jay1899]

But my old watch wasn't from O2 just the data plan the new Iwatch 6 is with O2

[madasaf1sh]

@Jay1899

The data plan is still assigned to the old watch, which hasnt unlatched from the account, so as @Cleoriff and @MI5 have said you need to get CS to remove it from your account completely