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Anonymous
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Ive just checked my bill and it

It says on 15th Feb i owe £22.65 but ive still got my 250 02 to 02 mins left and 184 minutes left to anyother network.so therefore all i should owe is my monthly payment of £15.50 isnt it i dont have internet on phone well i dont use it for internet! Can anyone tell me wats goin on ?

 

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Anonymous
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Re: Ive just checked my bill and it

[ Edited ]

Ok the minutes/texts you get are a monthly allowance so regardless of if you use them or not you will get the same again each month and the previous month goes. 

Your monthly cost will always be the same unless you go over your agreed allowance. 

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Posts: 79,899
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Registered: ‎04-01-2009

Re: Ive just checked my bill and it

What does it state under other charges? It should give you a breakdown of what the charges are for.

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Anonymous
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Re: Ive just checked my bill and it

Yeah, I understand I will get charged if I go over monthly allowance but, as i said i haven't. I've still got my 250 02 to 02 mins haven't used them and i've still got 194 available to anyother network  so, i should only owe £15.50 on 15th shouldnt I?

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Anonymous
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Re: Ive just checked my bill and it

it says recent charges to date £0.00 but on bill it says next due amount 22.65 on 15th 

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Posts: 27,019
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Registered: ‎29-07-2008

Re: Ive just checked my bill and it

Is this a first bill on a new contract?

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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Anonymous
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Re: Ive just checked my bill and it

no mate ive had this phone few months

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Posts: 27,019
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Registered: ‎29-07-2008

Re: Ive just checked my bill and it

Possibly premium calls or calls to 0845, 0870 type numbers.

 

Check in MyO2 for a check of the extra charges or give them a ring tomorrow.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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Anonymous
Posts: 0

Yeah, I understand I will get charged if I go over monthl...

Yeah, I understand I will get charged if I go over monthly allowance but, as i said i haven't. I've still got my 250 02 to 02 mins haven't used them and i've still got 194 available to anyother network  so, i should only owe £15.50 on 15th shouldnt I?

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Anonymous
Posts: 0

Re: Ive just checked my bill and it

I will thanks i just couldnt get hold of them now thats why i asked the community. Thanks anyway  Cat Very Happy