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Ive been charged for messaging and 'Things you've bought' over the last six months incorrectly

Anonymous
Not applicable

on ‎18-02-2017 11:07

on ‎18-02-2017 11:07

How can this happen? Trying to speak to someone at O2 must be the single most annoying thing in the world!

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MI5
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on ‎18-02-2017 11:11

on ‎18-02-2017 11:11

Have a look at the help here https://community.o2.co.uk/t5/Other-Products-and-Services/Accidental-MMS-Sending-and-How-to-Avoid-it...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Bambino
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on ‎18-02-2017 11:17

on ‎18-02-2017 11:17

@Anonymous  Also take a look at this link:

https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Have-you-fallen-for-or-been-conned-into-a-premium-rate-scam-What/td-p/968023

I DO NOT WORK FOR O2



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PhoneChanger
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on ‎24-02-2017 10:55

on ‎24-02-2017 10:55

@Anonymous chances are at some point (knowingly or not) you will have selected a link which has joined you up to a re-occurring billed product or service.

See the links the other members have provided and you should be able to find the contact details of the provider you have joined. Contact them and request a refund.

Sadly these are quite common and it isn't the responsibility of O2 to manage, although there are areas for improvement to be had by O2 and the other networks in this field.
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Martin-O2
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on ‎27-02-2017 10:05

on ‎27-02-2017 10:05

Hi @Anonymous can you give us an update on this? Did you find out what the charges related to? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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