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It won’t let me go in

Keisha
Level 1: Joiner
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‎02-03-2024 20:31 - edited ‎02-03-2024 20:32

‎02-03-2024 20:31 - edited ‎02-03-2024 20:32

IMG_1751.jpeg

This comes up when I try to log into my account on the app and when I log into my account online it logs me in but doesn’t show what devices I have 

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MI5
Level 94: Supreme
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on ‎02-03-2024 20:41

on ‎02-03-2024 20:41

@Keisha 

Try online https://mymobile.o2.co.uk/
If using the app, try deleting, rebooting phone and then reinstall the app.
This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)
Unlikely that you'd get help in store, but may be worth a last resort try.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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