Issue with sending premium messages

[LF6669]

Since last week, I’m unable to send premium messages for competitions. I have tried all the usual things, took out my SIM card, restarted the phone, reset network settings & this hasn’t resolved it, I have an iPhone 12 mini, can anyone help me please? Thank you in advance.

[MI5]

@LF6669 

It may be a spend cap Guide: Spend Caps & Charge to Mobile on O2 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.
Thanks.

[LF6669]

Thanks for your help, O2 took the spend cap off, so I could send the messages & it still hasn’t worked, I’m not sure what else to do?

[MI5]

@LF6669 

Give it 24 hours to update your account then try again.

[LF6669]

Shall do, thank you 😊

[RafaC]

Hey @LF6669 has your query been sorted out?

[LF6669]

Hi there, no I tried sending a text this morning after O2 advised me to restart my phone & it’s still not working 😕

[MI5]

Maybe @O2Lisa can check for any other bars on the account?

[LF6669]

Thanks for looking into this for me 😊

[O2Lisa]

Thanks for the tag @MI5 😊

@LF6669 I'll message you privately and look in to this for you.