Issue with sending premium messages

[LF6669]

Since last week, I’m unable to send premium messages for competitions. I have tried all the usual things, took out my SIM card, restarted the phone, reset network settings & this hasn’t resolved it, I have an iPhone 12 mini, can anyone help me please? Thank you in advance.

[LF6669]

Thank you Lisa 😊

[LF6669]

Hi all, I’m still having the same issue, the fix O2 put on hasn’t worked 😕

[MI5]

@LF6669 

Message @O2Lisa again

[LF6669]

@MI5 I have already messaged her, thanks 😊

[O2Lisa]

Sorry for the delay @MI5, @LF6669.

I've messaged you back @LF6669 😊

[LF6669]

Thank you 😊

[LF6669]

My issue with sending premium texts is all sorted, thanks to @O2Lisa, cheers for everyone’s help with this 😊👍🏼

[Rhyse_1987]

Hi. I have the same issue. How did u resolve this?

[Cleoriff]

@Rhyse_1987 

You need to contact O2 and ask them to remove the premium bar from your account.

All numbers in this guide Guide: Coronavirus Community Help and Support 

Or via social media

 you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

Also check if you have a spend cap applied Guide: Spend Caps & Charge to Mobile on O2 

[LF6669]

Yes O2 should be able to help you, I had to restart my phone & they reset my account, if that doesn’t work, ask for a new SIM card as that also remedied it too 👍🏼