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Issue with sending premium messages

LF6669
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Since last week, I’m unable to send premium messages for competitions. I have tried all the usual things, took out my SIM card, restarted the phone, reset network settings & this hasn’t resolved it, I have an iPhone 12 mini, can anyone help me please? Thank you in advance.

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LF6669
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Thank you Lisa 😊

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LF6669
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Hi all, I’m still having the same issue, the fix O2 put on hasn’t worked 😕

Message 12 of 20
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MI5
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@LF6669 

Message @O2Lisa again

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 13 of 20
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LF6669
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@MI5 I have already messaged her, thanks 😊

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O2Lisa
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Sorry for the delay @MI5@LF6669.

I've messaged you back @LF6669 😊

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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LF6669
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Thank you 😊

Message 16 of 20
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LF6669
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My issue with sending premium texts is all sorted, thanks to @O2Lisa, cheers for everyone’s help with this 😊👍🏼

Message 17 of 20
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Rhyse_1987
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Hi. I have the same issue. How did u resolve this?

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Cleoriff
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@Rhyse_1987 

You need to contact O2 and ask them to remove the premium bar from your account.

All numbers in this guide Guide: Coronavirus Community Help and Support 

Or via social media

 you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

Also check if you have a spend cap applied Guide: Spend caps on O2 

 

Veritas Numquam Perit

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LF6669
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Yes O2 should be able to help you, I had to restart my phone & they reset my account, if that doesn’t work, ask for a new SIM card as that also remedied it too 👍🏼

Message 20 of 20
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