Re: Issue with sending premium messages

LF6669 · ‎18-01-2022

Since last week, I’m unable to send premium messages for competitions. I have tried all the usual things, took out my SIM card, restarted the phone, reset network settings & this hasn’t resolved it, I have an iPhone 12 mini, can anyone help me please? Thank you in advance.

MI5 · ‎18-01-2022

@LF6669

It may be a spend cap Guide: Spend Caps & Charge to Mobile on O2

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.
Thanks.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

LF6669 · ‎18-01-2022

Thanks for your help, O2 took the spend cap off, so I could send the messages & it still hasn’t worked, I’m not sure what else to do?

MI5 · ‎18-01-2022

@LF6669

Give it 24 hours to update your account then try again.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

LF6669 · ‎18-01-2022

Shall do, thank you 😊

RafaC · ‎19-01-2022

Hey @LF6669 has your query been sorted out?

LF6669 · ‎19-01-2022

Hi there, no I tried sending a text this morning after O2 advised me to restart my phone & it’s still not working 😕

MI5 · ‎19-01-2022

Maybe @O2Lisa can check for any other bars on the account?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

LF6669 · ‎19-01-2022

Thanks for looking into this for me 😊

O2Lisa · ‎19-01-2022

Thanks for the tag @MI5 😊

@LF6669 I'll message you privately and look in to this for you.

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks

O2

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