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Issue with refurbished handset

Anonymous
Not applicable

Hi,

 

Cannot get in touch over phone or Live Chat.

 

Purchased refurbished Moto G on Monday - arrived Tuesday - handset faulty.

 

Replacement received this morning, but this is in a Used condition and not 'Refurbished' - the back of the phone was not on and cannot be affixed to the handset - there is also no charger cable etc.

 

Any help?

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MI5
Level 94: Supreme
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Registered:
No you can't, online and store sales are separate.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 11 of 13
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Anonymous
Not applicable

Figured that - oh well...

 

Thanks anyway.

Message 12 of 13
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MI5
Level 94: Supreme
  • 143449 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
Sorry 😞
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 13 of 13
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