Issue with purchasing the earbuds for the promotion for Samsung Galaxy S23 Ultra after purchasing

[Roblamp1]

Purchased the Samsung galaxy s23 ultra yesterday from the o2 store in Manchester Ardale which states you also receive a pair of earbuds also. Daniel said he didn't have any left in store and will send them out in the post to my address however I don't have this in writing and am a little confused

[gmarkj]

Not seen you mentioned on this one @Dave-O2 - can you see if you can help @Aljomaz ?

[Dave-O2]

Thanks @gmarkj 

@Aljomaz Can you please drop me a PM with some further details and i'll take a closer look.

[Aljomaz]

Hi Dave, Thanks for your reply. All the information is in the previous messages, so I don't think it would be useful to send it to you again, but I would welcome any PM from you. In the meantime, I phoned O2 Customer Services again today and a representative said she will try to give me a credit on my account. Regards Alan

[Dave-O2]

I've now dropped you a PM @Aljomaz 👍

[Aljomaz]

Thanks Dave-O2 for asking for my mobile number to look into my account; however, this won't be necessary, as I'm pleased to say that O2 has credited my O2 account and then transferred to my bank account £220, thus enabling me to purchase the buds from Samsung today. Thanks to everyone that has tried to help. Hopefully, O2 will make things easier in the future!

[Oxonian]

That's good news @Aljomaz and I hope that the buds give you lots of pleasure. 

A tag for @Dave-O2 will ensure that your message comes to his attention.