Issue with mast where i work

[paulbacon]

We have a mast on our building at work that has always been dodgy. Calls/texts are fine but data can cut out and according to the o2 status its had a high demand status for many months. Seems that has sort of been fixed now though, until this last week or so

Around lunch time you cannot use any data. Calls/texts are fine but the data just wont connect at all. Other o2 customers at work having the same thing so its a mast issue. The status page will change to "we're investigating a mast may be down etc" and a few hours later it goes back to normal and the status page updates to say everything is ok. Now a one off fair enough technology does have problems, but its been like it now every day at lunch time for the past week. They arent working on the mask as its on our building we would notice

o2 support just echo what the status page says, so what could be causing it to die for a few hours every day and then be magically fixed until the next day?

[Anonymous]

Maybe they are switching too much onto that mast at a certain time of day and it's struggling

All guess work I'm afraid.

[Anonymous]

Maybe less people using the mast in the morning, and then again late afternoon, but at the times you mention theres a surge in activity which tops out the capacity?

[paulbacon]

Well status saying "we're investigating a mast....." where i live. Shame they dont fix it rather than just investigating it

[Anonymous]

Certainly understand your frustration.

I had three weeks of intermittent signal which was annoying.

[paulbacon]

Wouldnt mind if they said they were working on it, but the status goes from investigating to everything normal yet it still doesnt work

[jonsie]

At least they are aware of the problem. Hope it's sorted soon for you.

[paulbacon]

Cheers, just annoying as if i walk 5 mins down the road, im on the other mast which is fine

[paulbacon]

Well its still happening and someone else where i work on o2 rang CS and just got told "it will be fixed when its fixed"

Is there anyone higher up than CS who i can contact to find out why this is happening? All CS do it tell you what the status checker says, but thats only half the story, i want to know why its consistently going down everyday but they dont have the answer

Im begging to think now that o2 are actually turning off the data part on the mast each day

[MI5]

We've never been told of any updates regarding a timeline of repairs and I don't believe that info is fed back to CS either.

[paulbacon]

We'll be carrying out some maintenance on our phone masts in this area on the 25 Febraury

We have some progress....maybe. Although it is for mast no2 where i work, not the one im on. But we shall see