Issue with device

[Abbie5]

Having issue with my device its clicking random things on my my screen when I'm not even touching the phone would the fix or replace it ?

[Cleoriff]

@Abbie5 

What phone have you got and how old is it?

Have you got insurance?

[Abbie5]

Not to sure about insurance tbh its a samsung note 10

[Cleoriff]

You have two choices then. You could call Samsung to see what they suggest https://www.samsung.com/uk/support/ 

Or call O2 for repair. https://www.o2.co.uk/help/phones-sims-and-devices/our-faults-and-repairs-policy 

Edit spelling

[Abbie5]

You carnt get through to 02 atm for some reason

[Cleoriff]

Hi @Abbie5 

Try these numbers

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen if you have to.

[madasaf1sh]

@Abbie5

It sounds like an issue with the layer under the screen, called the digitiser.

I would contact Samsung direct rather than o2 at the links provided by @Cleoriff suggested.
They are available via chat 24hours a day and are going to better at sorting this for you.

[MI5]

@Abbie5 

You should back up your phone with Samsung Smartswitch first and then do a factory reset to see if it helps.

If you do contact Samsung, it will be the first thing they tell you to do anyway.

https://www.samsung.com/uk/apps/smart-switch/