Solved: Issue keeping old number

Anonymous · ‎02-06-2015

I've recently switched from ee to O2 and wanted to keep my old number.

Now, if I call people they get my old number, if I send a text they get my old number but I don't get their replies and if I message via iMessage they get my old number.

What's going on? I've turned my phone on and off several times. Is there something else I need to do?

Anonymous · ‎02-06-2015

Go to settings>messages>iMessage then untick The new number or any email addresses that are ticked then select your old number only

View solution in original post

Anonymous · ‎02-06-2015

Sorry I meant on iMessage they get the new number not the old one.

Anonymous · ‎02-06-2015

Go to settings>messages>iMessage then untick The new number or any email addresses that are ticked then select your old number only

MI5 · ‎02-06-2015

Settings >Phone >My Number and enter your phone number, then restart the phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎08-06-2015

Hi @Anonymousand welcome to the community. Did you try the recommendations above? Please let us know how are you getting on

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