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Issue keeping old number

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Anonymous
Not applicable

on ‎02-06-2015 17:21

on ‎02-06-2015 17:21

I've recently switched from ee to O2 and wanted to keep my old number.

Now, if I call people they get my old number, if I send a text they get my old number but I don't get their replies and if I message via iMessage they get my old number.

What's going on? I've turned my phone on and off several times. Is there something else I need to do?
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Anonymous
Not applicable
In response to Anonymous

on ‎02-06-2015 17:28

on ‎02-06-2015 17:28

Go to settings>messages>iMessage then untick The new number or any email addresses that are ticked then select your old number only

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Anonymous
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on ‎02-06-2015 17:23

on ‎02-06-2015 17:23

Sorry I meant on iMessage they get the new number not the old one.
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Anonymous
Not applicable
In response to Anonymous

on ‎02-06-2015 17:28

on ‎02-06-2015 17:28

Go to settings>messages>iMessage then untick The new number or any email addresses that are ticked then select your old number only
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MI5
Level 94: Supreme
In response to Anonymous
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Registered:

on ‎02-06-2015 19:29

on ‎02-06-2015 19:29

Settings >Phone >My Number and enter your phone number, then restart the phone.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
Not applicable
In response to MI5

on ‎08-06-2015 13:29

on ‎08-06-2015 13:29

Hi @Anonymousand welcome to the community. Did you try the recommendations above? Please let us know how are you getting on slight_smile
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