Is this the worst Customer service from any company....ever? - certainly feels like it

[X40MAS]

I'm not surprised to see the poor ratings. O2 is dreadful. I have 6 phones with O2 but now will seek to move all my business away...Its not easy though. Their customer service is a joke. The wait times are usually over 30 mins whenever I call. When you get though I find the line tends to drop before they have helped me and you start the whole process again. they give advice that their branches then say they can't fulfil. Most of their customer at any one time are usually holding listening to dreadful music or screaming at recorded automated voices in some form of menu loop. Its really bad. If you have a choice go elsewhere. Today I have come to the end of my tether, my daughter has been without connection (just a SIM problem we think) for nearly 2 weeks. I have tried 5 times to get though to customer service and just when I connect ...they drop the line (I think they must know its me !!) Any advice from anyone?

[MI5 · Accepted solution]

@X40MAS 

If you just need a new sim, pop into your local O2 store with some ID and they will sort you out.

Alternatively, If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

[X40MAS]

Problem is I manage 6 phones for family who do not all live at home. The SIM my daughter has does not work so they can't send a validation. She can't go into a branch as she is not the account holder...

[MI5]

@X40MAS 

If you message O2 on social media they will arrange a new sim to be sent out as long as you pass the security questions.