cancel
Showing results for 
Search instead for 
Did you mean: 

Is this a scam? Payment for your latest bill could not be processed

Ruth5
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I just got following text. I did not click the link and checked my account a differert way and it is showing as paid so I think this may be a scam
O2: Payment for your latest bill could not be processed by your bank. Please update your payment information via:  O2: Payment for your latest bill could not be processed by your bank. Please update your payment information via....  then it gives a link to click on

Message 1 of 10
10,712 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Cleoriff
Level 94: Supreme
  • 122357 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Hi @Ruth5 

It’s a scam and has been reported frequently on here.

Do not open it or click on any links

Forward the scam text to 7726  free of charge

Other ways to report here…. including Action Fraud website

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice

 

Block the number - advice in these links

https://www.samsung.com/us/support/answer/ANS00062352/

https://support.apple.com/en-us/HT201229

Veritas Numquam Perit

Girl in a jacket

View solution in original post

Message 2 of 10
10,704 Views
9 REPLIES 9

Cleoriff
Level 94: Supreme
  • 122357 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Hi @Ruth5 

It’s a scam and has been reported frequently on here.

Do not open it or click on any links

Forward the scam text to 7726  free of charge

Other ways to report here…. including Action Fraud website

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice

 

Block the number - advice in these links

https://www.samsung.com/us/support/answer/ANS00062352/

https://support.apple.com/en-us/HT201229

Veritas Numquam Perit

Girl in a jacket
Message 2 of 10
10,705 Views

Ruth5
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Thanks Cleoriff.
Message 3 of 10
10,699 Views

Cleoriff
Level 94: Supreme
  • 122357 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

@Ruth5 

Could you go back and edit your post to remove link please? We don't want anyone else clicking on it. To Edit go to options top right of post, click on that and choose edit.

Veritas Numquam Perit

Girl in a jacket
Message 4 of 10
10,696 Views

Ruth5
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:
I am not seeing options
Message 5 of 10
10,668 Views

Cleoriff
Level 94: Supreme
  • 122357 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

@Ruth5 Options 1.PNG

Veritas Numquam Perit

Girl in a jacket
Message 6 of 10
10,657 Views

Ruth5
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Just managed to take link out completely. Sorry about that and thanks for your help

Message 7 of 10
10,644 Views

Cleoriff
Level 94: Supreme
  • 122357 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

No problem @Ruth5 and thanks for link removal. wink

Veritas Numquam Perit

Girl in a jacket
Message 8 of 10
10,639 Views

Motherlynn
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:
I got the same text but deleted it before I opened my 02 account. I knew my bill had been paid but still wanted to check.
My bill is only £5 mth so if my bank would not honour that they don’t deserve my business. Just watch out folks do not click on link or give anyone your bank/personal info via a link. Make sure you check out everything first.
Lots of scams going around as everyone is vunerable and on edge.
Stay safe and secure
Message 9 of 10
10,636 Views

Cleoriff
  • 122357 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

@Motherlynn 

Exactly. Apparently scamming has increased by 400% since the pandemic. Scum.

Veritas Numquam Perit

Girl in a jacket
Message 10 of 10
10,622 Views