Is there an email address I can use

[Anonymous]

I am trying to get in touch with O2 to cancel my account and get a Pac code. Every time I call ita a 30 minute wait! Thats appalling! Does anyone knoe if there is an email address I can use instead?

[Anonymous]

I have been on hold for 60 mins as I also want to cancel my account and get my pac code. I think it is a disgusting service!!!

[MI5]

No email address but you can write in http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/high...
The contact problems should only be temporary though so you can keep trying.

[Cleoriff]

No email address to contact. A guide here on how to cancel....You will still need to get in touch with O2 though

https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/hig...

[Bambino · Accepted solution]

@Anonymous There may still be problems trying to get through by phone. Live Chat may be able to send you a PAC via text message. There is no email service for that. Calling or Live Chat early morning is your best chance of getting through without a long wait.

[Cleoriff]

Try again in the morning... 8-8.30am was usually the best time

[MI5]

You can only use live chat for a PAC if you are on contract - PAYG customers have to call 4445

[Anonymous]

Thanks I will try that. Disappointed in the level of availability of support though, cannot live chat or talk to a human being on the phone. Writing a letter seems a bit old fashioned!

[MI5]

It's the only alternative if you can't get through to cs I'm afraid.
Good luck with getting through.

[Anonymous]

I have always found calling first thing in the morning is best time if you need to speak to them otherwise online chat is quicker.